Affordable Connectivity Program

The Affordable Connectivity Program (ACP) is a discount on monthly internet bills for qualifying low-income households.

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ACP FAQs

EBB

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ACP FAQs

EBB to ACP

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What happened to the Emergency Broadband Benefit (EBB)?

If you are currently enrolled in the Emergency Broadband Benefit Program (EBB) you will continue to receive your normal benefit until 3/1/22. At this point EBB will stop and the Affordable Connectivity Program (ACP) will begin.

If you qualified for EBB based on participation in another assistance program like Lifeline, no action should need to be taken to enroll in ACP. Your benefit will automatically switch to ACP. If you qualified for EBB based on loss of income in 2020, you will need to reapply for ACP.

The Affordable Connectivity Program (ACP) gives you the chance to pay less for your internet:

  • Up to $30 per month for broadband services purchased by eligible households and up to $75 per month for households located on Tribal lands.
  • One-time discount of up to $100 on purchasing a laptop, desktop computer, or tablet from participating providers if you contribute more than $10 and less than $50 toward the purchase price.

Applications are now available. Only one monthly internet service discount is allowed per household.

ACP SIGN-UP GUIDE
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Connect Arizona is not direct ACP Support.

To check on your application, contact:
ACPSupport@usac.org
1 (877) 384-2575

Connect Arizona Digital Navigators are available remotely to help walk you through the application process or troubleshoot ACP issues. Make an appointment or give us a text or call at 602-529-1519. We’re available Monday – Friday from 9am to 6pm MST.

Frequently Asked Questions

FAQs

You are eligible for the ACP if one member of your household…
  • Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline.
    • Consumers who are eligible for both the ACP and Lifeline Program can apply for and participate in both programs, up to the full cost of their monthly broadband service.Click here for more information.
  • Participates in Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF, or Food Distribution Program on Indian Reservations.
  • Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020, 2020-2021, or 2021-2022 school year.
  • Received a Federal Pell Grant during the current award year.
  • Meets the eligibility criteria for a participating provider’s existing low-income program.
  • Has an income that is at or below 200% of the federal poverty guidelines before taxes:
# of people in household At or below this income before taxes
1 $27,180
2 $36,620
3 $46,060
4 $55,500
5 $64,940
6 $74,380
7 $83,820
8 $93,260
9 or more add $9,440 for each additional person

What is Lifeline?

  • Lifeline provides up to a $9.25 monthly discount on service for eligible low-income subscribers and up to $34.25 per month for those on Tribal lands. Subscribers may receive a Lifeline discount on either a wireline or a wireless service, but they may not receive a discount on both services at the same time.

Can I have Lifeline and ACP at the same time?

  • Yes, you can be enrolled and use both ACP and Lifeline. If you already have Lifeline, you can give an ACP-participating internet service provider your Lifeline application ID to enroll in one of their ACP plans. (Check out participating AZ internet service providers.) If you already have ACP and want to enroll in Lifeline, you’ll still need to apply for Lifeline. (APPLY HERE)
    • NOTE: If you are already enrolled in your internet service provider’s ACP plan, signing up for Lifeline may cause issues with your active ACP application ID. You may need to reapply to your internet service provider’s ACP plan with your new Lifeline application ID.

Various broadband providers, including those offering landline and wireless broadband, are participating in the ACP.  Depending on where you live, you may have a choice of providers.  Check with the broadband providers in your area to learn about their plans for program participation and eligible service offerings. 

Click here for the FCC list of participating providers in Arizona

Connect Arizona is researching and reaching out to participating internet service providers to provide you with as much information as possible.

Click here for Connect Arizona’s information table on Arizona’s service providers

Participating broadband service providers can be reimbursed up to $100 if they supply a connected device to a household, as long as the household pays more than $10 but less than $50 for the device. In other words, to take advantage of this benefit, it must be done through your participating broadband provider, and you must contribute a portion of the cost. The device benefit is limited to a laptop, a desktop computer, or a tablet. It does not include cell phones. Each household is limited to a single device.

Click here to see which AZ participating service providers offer a device discount.

No, the Affordable Connectivity Program provides a monthly discount on broadband service of up to $30 per eligible household (or up to $75 per eligible household on Tribal lands). The Federal Communications Commission will administer the benefit through the Universal Service Administrative Company or USAC. FCC payments will be direct to the internet service provider (ISP), not the household.

Click here for more information

Click here to figure out the best way to for you to apply based off your circumstances or apply now by choosing one of the options below:

Online
Use the English online application or Spanish online application.
(To fill out the Lifeline application, click here.)

Mail
Print an application in English or Spanish (instructions). Complete the application and send with proof of eligibility to:

ACP Support Center
P.O. Box 7081
London, KY 40742

Contact Your Broadband Provider
Ask your provider if they participate in the ACP, or use USAC’s online tool to find a participating company near you. Participating companies can help you apply through the National Verifier or through their company’s application process.

If you work at a school, library, or community organization, then you know how critical it is to get crucial information into the hands of your community. Help spread the word by sharing these resources!

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