We are here to help you from Monday – Friday 9:00 am – 8:00 pm and Saturday 9:00 am – 3:00 pm. In your message, please indicate a time that is best to reach you. Your options for making an appointment:

• Call or text our phoneline at ‪(602) 529-1519. Leave a message and we will call you back as soon as we are able, or at the time that you request.
• Email us at connectaz.help@gmail.com‬.
• Complete this form to make an appointment and share some background information about your question/need/issue.

What Connect Arizona Helps With

Client Code of Conduct

Connect Arizona Digital Navigators are friendly part-time workers dedicated to helping Arizonans thrive online. Here’s what we expect from you:

1. Be respectful of the navigator who is helping you.
   Technology can be very frustrating, and our navigators are here to help guide you or try to find a solution. It’s important that you show equal respect and not let frustration affect how you communicate with them. 
2. Be respectful of other clients.
   Observe the 2 hour time limitation stated in our Client Guidelines policy linked below. If a navigator communicates that they have other clients waiting to be helped, do not keep them past your allotted time.
3. Keep on topic.
   Our navigators offer friendly service and may talk with you for a brief amount of time on topics not related to the help you’re receiving. Be respectful when a navigator communicates that it’s time to get back to the topic. Do not ask a navigator overly-personal questions, and be respectful when a navigator communicates that they’d rather not share information. The navigator, likewise, will respect your wish not to share information.

Harassing, bullying or belligerent behavior toward a navigator will result in being permanently banned from receiving help from Connect Arizona. Connect Arizona observes a zero tolerance policy on harassment and bullying.

Client Guidelines Policy