Emergency Broadband Benefit

The Emergency Broadband Benefit (EBB) is a temporary discount on monthly internet bills for qualifying low-income households.

  • Up to $50 per month for broadband services purchased by eligible households and up to $75 per month for households located on Tribal lands.
  • A one-time discount of $100 for purchase of a desktop, laptop or tablet computer from participating providers.

Applications are now available. Only one monthly service discount and one device discount is allowed per household.

Who is eligible?

You are eligible for the EBB if one member of your household:

  • Qualifies for the Lifeline program.
  • Receives benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision, or did so in the 2019-2020 school year.
  • Received a Federal Pell Grant during the current award year.
  • Experienced a substantial loss of income since February 29, 2020, and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers.
  • Meets the eligibility criteria for a participating providers’ existing low-income or COVID-19 program.

Consumers who are eligible for both the EBB Program and the Lifeline program can apply for and participate in both programs, up to the full cost of their monthly broadband service. 

Click here for more information

Which internet service providers are participating?

Various broadband providers, including those offering landline and wireless broadband, are participating in the EBB.  Depending on where you live, you may have a choice of providers.  Check with the broadband providers in your area to learn about their plans for program participation and eligible service offerings. 

Click here for Arizona Service Providers

Connect Arizona is researching and reaching out to participating internet service providers to provide you with as much information as possible.

Click here for info on Arizona’s participating Service Providers

How do I get a computer or tablet?

Participating broadband service providers can be reimbursed up to $100 if they supply a connected device to a household, as long as the household pays more than $10 but less than $50 for the device.  In other words, to take advantage of this benefit, it must be done through your participating broadband provider, and you must contribute a portion of the cost.  The device benefit is limited to a laptop, a desktop computer, or a tablet.  It does not include cell phones. Each household is limited to a single device.

Click here for Arizona Service Providers

Will I get the funds directly?

No, the Emergency Broadband Benefit provides a monthly discount on broadband service of up to $50 per eligible household (or up to $75 per eligible household on Tribal lands).  The Federal Communications Commission will administer the benefit through the Universal Service Administrative Company or USAC. FCC payments will be direct to the internet service provider (ISP), not the household.

Click here for more information

When can I apply?

Enrollment is currently open. The enrollment period is required to close six months after the Secretary of Health and Human Services determines that the pandemic emergency is over, or when the $3.2 billion appropriated by Congress has been exhausted, whichever occurs first. At least 30 days before the termination of EBB discounts, providers must give participants explicit notice that the program is coming to an end. Once the program expires, customers must affirmatively “opt-in” to continuing service before being charged at the full, non-discounted rate.

Apply now by choosing one of the options below:

Online with USAC
Use the online application (available in English and Spanish).

Mail with USAC
Print an application in English or Spanish (instructions also available in 8 additional languages). Complete the application and send with proof of eligibility to:

Emergency Broadband Support Center
P.O. Box 7081
London, KY 40742

Contact Your Broadband Provider
Ask your provider if they participate in the EBB Program, or use USAC’s online tool to find a participating company near you. Participating companies can help you apply through the National Verifier or through their company’s application process.

EBB Enrollment Tracker

Follow the Emergency Broadband Benefit’s progress with USAC’s EBB Tracker.

Print & Share

If you work at a school, library, or community organization, then you know how critical it is to get crucial information into the hands of your community. Help spread the word by sharing these resources!

Partners – Learn more about EBB

Want to help your community get signed up for the discount? Use the resources below to learn about the sign-up process and more. Become an Outreach Partner to stay informed of the latest program news.

EBB Program Guide.pdf
This guide presents EBB information in detail for community partners.

EBB Application Training.pdf
This guide demonstrates how to complete the online application using the National Verifier tool.


How can we help you?

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Connect Arizona Digital Navigators are available to answer your EBB questions and help you thrive online. Make an appointment, or give us a text or call at 602-529-1519. We’re available Monday – Friday from 9am to 6pm PST.

USAC’s Emergency Broadband Benefit support hotline, (833) 511-0311, is open from 6am to 6pm PST, seven days a week. You can also email EBBHelp@USAC.org with program questions.